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FAQ’s
Most Popular Questions
Frequently Asked Questions
Most Popular Questions
Explore our Frequently Asked Questions to learn more about our services, product sourcing, delivery processes and how we support industrial clients with efficient and reliable solutions.
What products does Euro Middle East supply?
We supply a wide range of engineering products, MRO spares, OEM parts, tools, electrical components and industrial consumables.
Do you supply both MRO and OEM parts?
Yes, we specialize in sourcing both MRO (Maintenance, Repair, Operations) and OEM (Original Equipment Manufacturer) parts for various industries.
Can you source parts from specific global brands?
Absolutely. We have access to millions of line items from leading global brands and manufacturers.
Do you provide catalogues or product datasheets?
Yes, we provide catalogues, datasheets and technical specifications upon request.
Are your products certified or meet global standards?
All our products comply with international industrial standards and certifications where applicable.
Send us a message
Have questions or need assistance? Send us a message and our team will respond promptly.
Trusted Brands
Trusted by 300+ Industrial and Engineering Clients Worldwide
Over 300 industrial and engineering clients worldwide trust us for our reliable sourcing, quality products, expert support and efficient delivery across diverse operational and project needs.
Frequently Asked Questions
Most Common Questions
Explore answers to the most common questions about our products, services, shipping, sourcing process and support to ensure a smooth customer experience.
How does your global sourcing process work?
We identify your requirements, connect with our global partners, procure the items and ensure timely delivery.
What industries do you serve?
We serve oil & gas, construction, power, marine, manufacturing, water treatment, aviation and many other industrial sectors.
Can you help with hard-to-find items?
Yes, our sourcing experts specialize in locating rare or obsolete parts through our global supplier network.
Is there a minimum order quantity?
We handle both low and high-volume orders. Minimums may vary based on product or manufacturer.
Can I request a quote online?
Yes, you can contact us through our website or email with your product requirements to receive a quick quote.
Do you offer global shipping?
Yes, we deliver to clients worldwide via air, sea and land freight options.
How long does delivery take?
Delivery time depends on product availability and location, but we always prioritize prompt shipment.
Can you manage urgent or express deliveries?
Yes, we can arrange expedited shipping for urgent requirements.
Do you handle import/export documentation?
Yes, we manage all customs clearance, compliance paperwork and related logistics documentation.
Can I track my shipment?
Yes, we provide shipment tracking details and regular updates on delivery status.
Where is Euro Middle East located?
We are headquartered in Dubai, UAE, with affiliates and supply partners across the globe.
Do you work with small businesses and startups?
Yes, we support companies of all sizes, from startups to large enterprises.
What are your business hours?
We operate from 9 AM to 6 PM (UAE time), Sunday to Friday and offer support for urgent queries.
Do you offer long-term contracts or agreements?
Yes, we provide long-term supply contracts tailored to client needs.
Can I become a distributor or partner?
Yes, we welcome partnership inquiries. Please contact us with your company profile and interest.
How can I contact customer support?
You can reach us via phone, email, or the contact form on our website.
Do you offer technical support?
Yes, our team can provide technical guidance, product information, and sourcing consultation.
What is your return policy?
Returns are accepted for defective or incorrect items as per our return policy guidelines.
Do your products come with a warranty?
Yes, many of our products come with manufacturer warranties. Details vary by item.
How secure is my data with Euro Middle East?
We follow strict data protection protocols to ensure the confidentiality and security of all client information.